I called the store and a man named Rick asked the clerks if any items were left behind. None reported. He then said the items must still be in my car. I told him they weren't, but I went outside to check. No other bags in the back of the station wagon. For Rick to accuse me of lying was demeaning. He kept insisting that because they didn't have them, I must. Until I said I was going to dispute the charges on my credit card they weren't prepared to resolve it. He then told me to come back to the store so they could "take care of it". How do you weigh out meats/salmon to hit the exact same weight/amount I was charged? It irkes me to no end that I have to make a return trip to the store when it is 95 degrees out. I had planned to meet up with friends this evening. Aaargh.
Update on the above. I went back to the store several days later due to being out of town and spoke with the gentleman behind the customer service counter. After telling him what transpired he credited my card, and offered an apology. I then went shopping for the missing deli items. YEA!
I will say this, the deli and meat departments are awesome, with great people who work in those departments! The veggie and produce items are most always fresh & top notch.
I got all the way home only to discover numerous items including the deli meats and smoke salmon were not in the bags. I checked the receipt to see if they had been rung up and yes they were.
Cashier will lecture you if you dont have rewards card. Have applied for 3 rewards cards but they stull fail to find me by my phone number!
Incompetence at its finest. I should also mention that the bagger had come running out with a bottle of ice tea while I finshed loading my groceries in the car. He thought it was mine and didn't make it into my bags. I bet the deli meats and salmon went to the customer behind me.
Love this grocery store, you can't go wrong here and fully recommend!
Always find what I am looking for! The store is clean and the employees are friendly.
Pretty good store and the prices are ok. The meat department is pretty well stocked but every time we come it's staffed by what appear to be high school kids with no experience cutting meat. If you don't like the cuts in the case, too bad. That's what you get. The meat department's lack of experience is one reason we keep going to Price Chopper at 95th and Mission.
I bumped my original score of 2 stars to 4 stars due to the customer service I received and them crediting my charge card. If there had been any issues with this I was prepared to drop them to 1 star. So thank you Hen House!
Hen House Market is a US Grocery Or Supermarket based in Prairie Village, Kansas. Hen House Market is located at 4050 W. 83rd Street, Prairie Village, KS 66208, USA.
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