The theaters are still good and seats comfortable, but the rest of this place is sliding down hill.
I took my stub back to the theater on Monday, 1/9/2017 and asked for a refund. The person working at the counter said I couldn't get a refund but that she could give me a "free" movie pass. Seriously? It's not a "free" movie since I didn't get to see the original movie. When I mentioned that I would prefer a refund, she said "well, you didn't bring it back the day of the movie." - I told her that they had closed their theatre for the night after the incident, then asked how I could "bring it back"? I also mentioned that it had been 10 degrees outside and how long did they expect us to stand outside and wait while they cleaned up the water? She then said "you didn't call the number on the board." - at that point I asked to speak to a Manager.
Clean and comfortable every time I went there.
This is completely unacceptable customer service. I understand that false alarms can happen, and I'm glad there wasn't an actual fire. However, management definitely needs to give training on customer service. I appreciate the cleanliness of the theater and the close proximity to my house. However, the slight sewer smell and poor, poor customer service make AMC a better option for me.
We were in the theater on Saturday, 1/7/2017. There was a fire alarm about 1 hour into our movie and we had to evacuate. It was 10 degrees outside and after standing around outside for about 10 minutes (while the sprinkler system continued to go off) one of the people working at the theatre said "just keep your ticket stubs for a refund."
The atmosphere of this place is pretty awesome, it's fairly small and nicely decorated and the bathrooms are nice. It's a great date night spot!
The service is awful. Low on staff especially on the theatre side. I came in on a busy Thursday night and the poor girl that works at the front desk runs back in forth from the back concession to the front desk. Some guy that calls himself the "Manager" is rude and communicates very poorly. If management is this bad i don't want to go there ever. Wish i could give zero stars .
She found the manager (at least I think he's the manager of the theatre and the restaurant C. Frogs as I've seen him in the restaurant a few times). He said he'd need to figure out how to open the cash drawer in order to give me a refund. Then he called another worker who easily opened the cash drawer. I finally received my refund. But only after the original worker complained that her drawer would be short.
Standees Theatres is a US Movie Theater based in Prairie Village, Kansas. Standees Theatres is located at 3935 W 69th Terrace, Prairie Village, KS 66208, USA.
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